Returns and Cancellations
Claims are filed by, and are the responsibility of, the shipper.
Failure to do any of the above may invalidate the claim.
- It is the receiver's responsibility to note any damage or possible damage on the bill of lading before accepting delivery.
- It is the receiver's responsibility to contact the shipper within 48 hours to report damage.
- The receiver must hold the package until carrier picks up and/or inspects the damaged product. Do not throw away original packaging.
- A replacement order cannot be shipped until a claim has been filed with the carrier. In the event that the order was shipped via truck and the bill of lading was signed for free and cleared by the customer, a replacement order will not be shipped until the claim has been finalized. If a replacement order is needed before that time a credit card will be needed to ship the replacement order out. Once the claim has been resolved, and pending the results, a credit will be issued to the original invoice.
Past Due Accounts:
The customer specifically agrees to pay all reasonable attorney's fees and court costs in the event legal action is taken to collect on the account. The customer further agrees to pay an additional amount representing fifty percent (50%) of the principal balance if the account is referred to a collection agency or attorney for collection. This additional amount is in recognition of the costs associated with said collection action processing.
A sales representative will contact you to confirm your custom order. Once production begins, there are no cancellations of custom or special orders.
Customers who arbitrarily initiate a credit card chargeback against Heavenly Wood will receive a chargeback fee in the amount of $25. This fee is to cover costs of the customer's chargeback actions. It will be invoiced to the customer along with any applicable restocking or legal fees. The customer will have 30 days to pay Heavenly Wood the charge back fee.